Product Care

PRODUCT CARE AND INFORMATION


Solid Oak 

  • Absolutely no Veneered MDF has been used in our product. The wood is solid timber. This makes the product far stronger, heavier and of a much higher quality. 
  • All products are designed for indoor use and intended purposes. 
  • Our solid oak products have a highly durable, clear lacquer, satin finish. It is designed to be hard wearing. However, all lacquer finishes may be susceptible to water damage if the water is left on the table for long periods, especially if the water is very hot. We recommend the use of coasters or place mats. 
  • We recommend the use of coasters and place mats to prevent water rings and scratches. 
  • For regular dusting use a dry, soft, lint-free cloth. 
  • For cleaning or in case of a spill, use a damp cloth and natural soap. Dry with a soft clean cloth. Do not use abrasive products when cleaning.
  • Please note product colours and materials can vary slightly to the images you see on the website.
  • Natural timber may exhibit variances in grain colour and texture, these variations are normal characteristics of all natural materials.
  • Solid timber can change colour over time as part of the natural aging process. 
  • Do not place furniture near heating or cooling sources, this can result in splitting. 
  • Please don’t drag your furniture, always lift when moving. 
  • As a natural material, hairline cracks can occur in timber. This is a feature rather than a fault and will not affect the functionality of your furniture. 
  • Avoid placing hot objects directly on the timber surface; always use coasters / place mats. 
  • Wipe any spills immediately with a clean, soft, slightly damp cloth in the direction of the wood grain. 
  • Any sticky residue can be removed with a diluted solution of warm water and natural soap, followed by a clean, damp cloth. 
  • Never use a soaking wet cloth. 
  • Avoid direct sunlight for prolonged periods, as this can cause discolouration.

Papercord

  • Paper cord is very strong and can last many years with regular use.
  • If you would like to clean the seat, you can wipe it with a tightly wrung soft cloth with a neutral, colorless soap solution.
  • Use a soft cloth and wash gently, it is important that the papercord is not drenched For harsh stains please use a specialist upholstery cleaner.
  • The best option for cleaning stains is to act quickly: immediately after spilling, use a damp cloth to wipe off the stain as best you can.
  • Never use harsh soaps or cleaning liquids on the paper cord seat as they can damage the material. 
  • Overtime through exposure to UV it will change appearance

Leather

  • Dust frequently with a clean, dry cloth.
  • Vacuum crevices on a low suction when needed.
  • If leather is soiled, it can be wiped with a soft, slightly damp cloth with lukewarm water. Dry excess water immediately.
  • Do not use cleaning solvents, oils, furniture polishes, varnish, abrasive cleaner, detergents, or ammonia on leather.
  • Blot excess spills and stains immediately with a clean cloth or sponge.
  • For stubborn spots and stains, apply a mild, nonabrasive solution with a clean, wet cloth. Rinse well and let air-dry.
  • Protect your furniture from direct sunlight.